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Privacy Policy

Ten If’s Pty Ltd as trustee for the Wilbar Family Trust, trading as Footgear (“we” or “us”) respect your privacy, and strive to be clear about how we collect, use, disclose, transfer, and store your information. This Privacy Policy explains our information practices.

This Privacy Policy has been drafted having regard to our obligations under the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012which includes the Australian Privacy Principles (collectively, the Privacy Act) and the Spam Act 2003 Cth (Spam Act)

Please note that the Privacy Policy can also apply regardless of how you access our services whether in person, online or over the phone. It is important that you read the Privacy Policy carefully to understand how personal information you choose to provide may be used. We want to provide a safe and secure environment. In dealing with us, you expressly consent to the collection, use and disclosure, transfer and storage of your personal information as set out in this Privacy Policy

This Privacy Policy is updated regularly. It is therefore important that you check back often for updates. The most current version of the Privacy Policy will always be available here.


Collection of information

We collect your personal information in several ways, including but not limited to:

  • the registration process on our website;
  • other instances in which you provide Personal Information via our website;
  • over the phone; and
  • via data matching/enrichment activities conducted by us and/or by third party service

Information you provide

We will only use the personal information you have chosen to provide us for the purpose for which you provided it. That information will not be used for any other purpose without your consent.

For example:

  • We may ask you to provide certain information about yourself to set up an account. For example, you may be required to provide certain information about yourself, such as your name, email address, phone number and delivery address when you create an account. Additionally, in some jurisdictions, we need to confirm that you are over a legal age in order to conduct business with us.
  • If you order equipment and services from us, we may ask for your name, contact information, delivery and billing addresses, and credit card information in order to process your order.
  • Upon your request for customer support whether in person, by phone, or online, we may ask for certain information about yourself including, without limitation, your name, delivery and billing address(es) and contact information, in order to process your request.

Other Information about you

In addition to the information you provide, we may collect anonymous information that is used in aggregate to deal with your enquiries and to facilitate the supply of our products and/or services to you. For example, when you visit our website we may collect:

  • Device information– such as your hardware model, operating system versions, and settings of the device you use to access our website and book our equipment and services. This information is not associated with your personal information and is used to provide a better online experience
  • Log information– the above information may be logged, such as the time and duration of your access to our website, search query terms you use. This information is anonymous and not associated to your personal information. Cookies may be used and any information stored in cookies is stored on your device to assist you in interacting with You may delete these cookies whenever you wish.
  • Location information– such as the place where your device is located to assist us in maintaining security
  • Voice information– if you choose to leave a voice message for us, recordings of your voice may be made (and may be stored on our servers). (Note that if we work with a third-party service provider that provides speech-to-text conversion services on our This provider may receive and store certain voice recordings for the purposes of providing the service.)


Information from third-parties

We may receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you, including from third-party social networking services when you choose to connect with those services.


We may use information we collect for the following purposes:

  • to register you as a customer;
  • to provide customised content and provide personalised services based on your past activities on our website;
  • for advertising, such as providing general or customised promotional communications (including engaging in digital marketing to you);
  • to assist us to process payment for the products and/or services purchased by you;
  • for assessment and analysis of our market, customers, products, and services (including asking you for your opinions on our products and services and carrying out customer surveys;
  • to understand the way people use our equipment and services so that we can improve them and develop new products and services;
  • to provide customer assistance and answering your enquiry; and
  • otherwise with your consent.

We may combine information from or about you (e.g. publicly available information) for purposes consistent with this Privacy Policy. Depending on the reason for which we combine the data, and on the requirements of applicable law, specific controls for such combination may be made available, for instance in device or application settings menus, or by visiting applicable web pages.


We will not disclose your information to third parties for their own independent marketing or business purposes. However, we may disclose your information as follows:

  • Service Providers- We may disclose your information to persons or companies that provide services for or on our behalf, such as persons or companies that help us with billing, deliveries, service delivery or that send emails on our These entities are limited in their ability to use your information for purposes other than providing services for us.
  • Business development- We may disclose your information to persons or companies that we engage or for the purpose assisting us with:
    • business planning      and      product development;
    • enabling us to better understand your needs and interests;
    • improving the content, functionality and usability of our website;
    • improving our marketing and promotional efforts;
    • displaying personalised advertising when you visit our website;
    • in order to re-engage with and send marketing material to you (including via email, telephone or sms)
  • Other Parties When Required by Law or as Necessary to Protect Our Website- There may be instances when we disclose your information to other parties:
    • to comply with the law or respond to compulsory legal process (such as a court order);
    • to protect the rights, property, or safety of us or any of our respective business partners, service providers or
  • Marketing Campaigns- Our Marketing campaigns may use software that uses your name, email address, click and open feedback, geography. You may opt in and opt out at any time
  • Other Parties with Your Consent or at Your Direction- In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties when you consent to or request such sharing.


We offer a variety of choices about how we use your information. You can make choices about whether to receive promotional communications from us by following the unsubscribe instructions included in the communication or by emailing us at:


We have put in place reasonable physical and technical measures to safeguard the information we collect. However although we take reasonable steps to protect your information, no website, internet transmission, computer system or wireless connection is completely secure.


When you consent to provide your information, you also consent to the collection, transfer, storage and processing of your information outside of your country of residence, consistent with this Privacy Policy. Please note that the data protection and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country. Your data may be stored in Australia, Asia, USA and/or the EU. Our data operators may be located in Australia, Asia and/or the EU.


You may have the right to request details about the information we collect, to correct inaccuracies or you may request that we erase your personal information by contacting us at:

We will promptly respond to all requests and reserve the right to decline to process requests that jeopardize the privacy of others, are extremely impractical, or are not permitted by law.

If you request deletion of personal information, you acknowledge that residual personal information may continue to reside in our records and archives for some time, but we will not use that information for commercial purposes.

You understand that, despite your request for deletion, we reserve the right to keep your personal information, or a relevant part of it, in line with legal retention policy requirements.


We take reasonable steps to ensure that information about you is available only for so long as is necessary for the purpose for which it is processed, or longer if required under any contract, by applicable law, or for statistical purposes, subject to appropriate safeguards.


Our website may link to third-party websites and services that are outside our control. We are not responsible for the security or privacy of any information collected by websites or other services. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use.



We, as well as certain third parties that provide content, advertising, or other functionality on our website, may use cookies, and other technologies in certain areas of our website.

Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise that you have previously visited a website. Cookies serve many useful purposes. For example:

  • Cookies can remember your sign-in credentials so you don’t have to enter those credentials each time you log on.
  • Cookies help us understand which parts of our website are the most popular because they help us to see which pages and features visitors are accessing and how much time they are spending on the By studying this kind of information, we are better able to adapt our website to provide you with a better experience.

When you use a web browser to access our website, you can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. The operating system of your device may contain additional controls for cookies.


Our website may include links to social networks. These services may use Plugins, where information may be directly transferred from your device to the operator of the social network. We have no influence on the data gathered by the Plugin. If you are logged into the social network, your use of our website can be referenced to your social network account. If you interact with the Plugins, for example by clicking “Like”, “Follow”, or “Share”, or enter a comment, the information may automatically show in your social network profile. Even if you are not logged into your social network account, it may be possible that the Plugins transmit your IP address to the social network operators. Please consider this when using our website.

If you are a member of one or more social networks and do not want them to connect the data concerning your use of our website with your member data already stored by them, please log out of the social network before using our website.


If you opt in to our mobile message service you agree to the following terms and conditions:

  • Opting in by you constitutes your agreement to these terms and conditions.
  • We may modify or cancel the service or any of its features without notice.
  • To the extent permitted by applicable law, we may also modify these terms and conditions at any time and your continued use of the service following the effective date of any such changes shall constitute your acceptance of such
  • You agree to receive recurring SMS/text messages from and on behalf of us through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal “Do Not Call”
  • Text messages may be sent using an automatic telephone dialling system or other technology.
  • Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.).
  • Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
  • You understand that you do not have to sign up for this service in order to make any purchases, and your consent is not a condition of any purchase with Your participation in this service is completely voluntary.
  • We do not charge for the service, but you are solely responsible for all charges and fees associated with SMS/text messaging, including charges imposed by your wireless provider.
  • You may opt-out of the Service at any time. Click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text No further messages will be sent to your mobile device, unless initiated by you.
  • We may change any short code or telephone number we use to operate the service at any time and will notify you of these changes. You acknowledge that any messages you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.
  • The wireless carriers supported by the service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile If you get a new mobile number, you will need to sign up for the service with your new number.
  • To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or
  • You acknowledge and accept  that the website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.


Children are not eligible to use our website and services and we ask that minors (under the age of 13) do not submit any personal information to us. If you are a minor, you can use this website only in conjunction with permission and guidance from your parents or guardians.


If you have any specific questions, please contact us at:

This Privacy Policy was last updated: 5 June 2013.


Cookie Policy


A cookie is a small file which is placed on your

computer’s hard drive. The file helps analyse web traffic or allows us to know when you visit our site. Cookies allow web applications to respond to you as an individual, and can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

There are four types of cookies:


Website functionality cookies– These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.

Website analytics cookies– We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.

Customer preference cookies– When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

Targeting cookies or advertising cookies– These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.




We use cookies to track behaviours and remember information about your visit to ensure users can browse the shop seamlessly. To benefit from this experience, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features and checkout functionalities by using them.

Please note that cookies do not harm your computer. They simply hold the ‘key’ that is associated with this information. However, if you’d prefer to restrict, block or delete cookies from our website, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences. Alternatively visit to learn more.

Here’s a list of the main cookies we use on our website, and what we use them for. By using our website you agree that we can place these types of cookies on your device and access them when you visit our site in the future.

  • Shopify Cookies – Are applied on our WordPress store to enable it to function
  • Google Analytics – Enables our teams to analyse our website performance and visitor behaviours. This is used to monitor trends and update our website to deliver a better customer experience for our visitors
  • Google AdWords- Google AdWords tags are added to our website to monitor the performance of Digital Marketing activities.
  • Facebook Pixel – Custom Audience targeting on Facebook social media This allows us to display the right message, to the right people on Facebook Paid Advertising
  • Twitter Pixels – Custom Audience targeting on Twitter social media platform. This allows us to display the right message, to the right people on Twitter Paid Advertising


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible and we will promptly correct any information found to be incorrect.


We reserve the right to update our privacy or cookie policy at any time.



For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via one of the following:


Phone: 07 3868 4035

or by mail using the details provided below:

 Footgear, 9/15 Holt Street, Pinkenba 4008