If you are not completely satisfied with your purchase, please see below for our refunds and exchange policy.
TWO WAYS TO RETURN
A RETURNS form will have been sent with your purchase, please ensure this form in is your return parcel. Please ensure your parcel is securely packaged with both your address and Footgear’s return address clearly displayed on the outside of the parcel. We recommend sending your return parcel back by registered post as Footgear will not be liable for any return parcels lost in transit. Please note customers are responsible for all return postage costs.
POST TO: FOOTGEAR, WESTFIELD GARDEN CITY, SHOP 2334, 2049 LOGAN ROAD, UPPER MOUNT GRAVATT, QLD, 4122, AUSTRALIA
Anything purchased through our online store can be returned to any of our stores, however any refunds will need to be processed by our Online Team via your original payment method. The store will take receipt of your shoes and confirm your details. They will forward the details and confirmation of refund to the webstore team. They will give you a receipt as proof of return. Once your order is refunded you will receive an email confirmation. To find your nearest store to you click here Store Locator
REFUNDS POLICY AND PROCESS (FOR FULL-PRICED SHOES & ITEMS DISCOUNTED UP TO 10%)
We want you to be happy with your shoes and are therefore happy to accept back any UNWORN full-priced shoes within 30 days of purchase for a FULL refund or credit note.
To process a return, please follow the rules below:
Rule 1: Within 30 days of purchase date, shoes must be unworn and unused in their original packaging/shoebox
Rule 2: Fill out our RETURNS FORM - Include completed form and a copy of your original invoice
Rule 3: Post your return items back to us.
REFUNDS POLICY AND PROCESS (ITEMS DISCOUNTED MORE THAN 10%, NOT INCLUDING FINAL SALE)
To process a return, please follow the rules below:
Rule 1.Within 30 days of purchase date, shoes must be unworn and unused in their original packaging/shoebox
Rule 2.Items that are discounted by more than 10% are eligible for a store credit ONLY.
Rule 3. Fill out our RETURNS FORM - Include completed form and a copy of your original invoice
Rule 4. Post your return items back to us.
RETURNS POLICY FOR FINAL SALE ITEMS
All sales are final. No refunds. No exchanges. No returns.
We do not except any change of mind returns on final sale items. Any items purchased on final sale through our webstore are not eligible for return for change of mind. This includes returning for exchange, refund or credit note, so please choose carefully.
Final Sale products are identified online by a circle sale tag and are priced at either $19, $49, $79, $99, $119, $149 or $199.
• Please allow for up to two weeks for your return to be received and processed. • Any refunds processed may take up to 1-2 business days to appear back in your account. Refunds are processed via your original payment method. • We do not offer exchanges for change of mind on online purchases. As an alternative to exchange, we recommend placing a new order via our webstore and returning the unwanted pair for refund. Your other option is to return the unwanted pair for a credit note which can be used to repurchase online. Please note, this does not apply to FINAL SALE items. • Returns can be taken to and processed at any of our Footgear stores. For this option make sure to take proof of purchase with you. If returning in-store you will have the option of exchanging subject to stock availability. • There are no change of mind returns available for merchandise returned after the 30-day period. • Footgear has the right to decline the return of shoes for change of mind if damaged or showing signs of wear. In the rare case this does occur you will be notified via email and the items returned to you. • The return of shoes is the responsibility of the customer until the item is physically received by Footgear. • Footgear does not accept any change of mind returns on socks. • You must notify Footgear within 7 days if package has not arrived. • Postage costs will not be refunded.
For any issues or concerns you have with your Footgear purchased shoes, please contact us on (07) 31616163 or firstname.lastname@example.org and our team will assist you further.
We will process any faulty claim in accordance with the rights you are entitled to under Australia Consumer Law. We will refund, repair or replace on manufacturing faults in accordance with relevant legislation. Some manufacturer’s reserve the right to repair or replace where possible. We may contact the supplier or manufacturer in the case of a return enquiry to determine if an item is faulty. For this process we may need photos and descriptions of the issue emailed through to us.
Any manufacturer’s warranty covers that their products are free from any manufacturing or material defects. This is not a guarantee against wear and tear. Please note that products that are deemed to have excessive wear and tear or material breakdown due to excessive use or improper care will not be considered for warranty.
For any claim approved for return, a team member will instruct you on how to proceed.