- Orders are processed Monday–Friday (business hours). We endeavour to process any web store order the same day or within 24 hours. A customer service team member will call you to confirm and process your delivery.
- As a service to our customers we like to call and confirm that the order details are correct and answer any queries you may have about the shoes or your order. If we are unable to get through to you on the phone, we may request a call back or follow up with an email to confirm details before we can process the order. This may cause a slight delay if the return call or email is made after delivery cut-off times for that day, but we will always endeavour to dispatch all orders as quickly as possible.*
*If there are no queries from our end on the order and everything looks correct, we may leave a voicemail and proceed with the fulfillment of your order. If you have purchased with us before, we may not call to confirm the order as we have confirmed your details previously. Please note during high volume sale periods, we may not be able to call and confirm orders. We ask if you have any queries during this time to email us email@example.com
- During busy SALE periods please allow for additional processing times due to the increase volume in orders. We appreciate your patience during this time and will keep you up to date with your order as much as possible.
- For orders made on weekends and Queensland public holidays, your order will be confirmed on the next business day. Please allow an additional 1-3 days for dispatch.
- For orders containing more than one item, please be aware that these items might be sourced from different locations and arrive separately.
- In the unlikely event any goods delivered by us are damaged in transit or missing from your expected delivery, please email us at firstname.lastname@example.org seven working days of receipt. If we receive no such notification, then we will deem your order to have been accepted as satisfactory.
- For more information on our Returns, please see our Returns Policy