Orders are processed Monday–Friday during business hours, usually the same day or within 24 hours. Orders placed after 1pm may be fulfilled the next business day. Weekend and QLD public holiday orders are confirmed the next business day, plus 1–3 days for dispatch. Sale periods may add processing time.

Our customer service team may call you after your order is processed to confirm your order and delivery details, and check for any special instructions. If we can’t reach you, we’ll email or leave a voicemail, which can delay dispatch.

Multi-item orders may ship separately from different locations.

Courier deliveries need a signature or an Authority to Leave. With Authority to Leave, your parcel becomes your responsibility once it’s delivered as instructed, and Footgear isn’t liable for lost or stolen parcels.

Australia Post may leave your parcel if it’s safe to do so, or leave a card so you can collect it from your local post office.

Want signature on delivery for an Australia Post order? Call our Web Team on (07)3868 4035 after placing your order. 

You'll get a shipment confirmation email from us. Your tracking number and updates come straight from Australia Post, to the email on the label.

Email sales@footgear.com.au within seven working days of receiving your order. Otherwise the order is considered satisfactory.

We currently deliver within Australia only. Overseas? Email sales@footgear.com.au.

• Orders are processed Monday–Friday (business hours). We endeavour to process any web store order the same day or within 24 hours**. A customer service team member will call you to confirm and process your delivery.
• As a service to our customers we like to call and confirm that the order details are correct and answer any queries you may have about the shoes or your order. If we are unable to get through to you on the phone, we may request a call back or follow up with an email to confirm details before we can process the order. This may cause a slight delay if the return call or email is made after delivery cut-off times for that day, but we will always endeavour to dispatch all orders as quickly as possible.*

*If there are no queries from our end on the order and everything looks correct, we may leave a voicemail and proceed with the fulfillment of your order. If you have purchased with us before, we may not call to confirm the order as we have confirmed your details previously. Please note during high volume sale periods, we may not be able to call and confirm orders. We ask if you have any queries during this time to email us sales@footgear.com.au

**** During the busy Christmas period please allow for extra processing time due to the high volume of orders we are experiencing. We will endeavour to make sure all orders made up to Friday December 20thwill be processed and sent to Australia Post by Monday 23rd. Monday 23rdof December 2024 is Australia Post’s cut off for delivery before Christmas for delivery Metro-Metro areas. Orders made after Friday December 20thwill not be guaranteed to be processed or in the post by this time.

• During busy SALE periods please allow for additional processing times due to the increase volume in orders. We appreciate your patience during this time and will keep you up to date with your order as much as possible.
• For orders made on weekends and Queensland public holidays, your order will be confirmed on the next business day. Please allow an additional 1-3 days for dispatch.
• For orders containing more than one item, please be aware that these items might be sourced from different locations and arrive separately.
• In the unlikely event any goods delivered by us are damaged in transit or missing from your expected delivery, please email us at sales@footgear.com.a within seven working days of receipt. If we receive no such notification, then we will deem your order to have been accepted as satisfactory.
• For more information on our Returns, please see our Returns Policy

Australia Post

Once we have booked your order, Australia Post will collect it from one of our 7 locations. Updates on tracking will be sent to you, direct from Australia Post. Delivery times are from the time of collection by Australia Post.

Based on current estimates the
following are the delivery times for Australia Post. (Delivery days excludes weekends and Public Holidays).

Express Post- Delivery 1-2 business days (within the Express Post network only). Current estimates for Western Australia is up to 4 days. *