WELCOME TO THE COMFORT CLUB

All sales are final - no refunds, no returns, no exchanges.

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FAQs

SIZING AND FITTINGS

Yes! We are a multi-brand store and sizes can differ between brands. See the different size guides here

We have travelled the world to bring you the best in quality and comfort. It is standard that the brands are either AUS/US sizing or EU sizing. See the different size guides here

While not all of our brands and styles are adjustable, we do have a wide variety of brands/styles to accommodate different width or adjustable width fittings. Click here to see our options.

While not all of our brands and styles are adjustable, we do have a wide variety of brands/styles to accommodate.

Some of these brands include Ecco, Frankie4 Sneakers, Naot and Birkenstock.

Click here to view the size guides for our different brands.

Majority of our shoes come with a removable footbed which can accommodate an orthotic. Please note, orthotics and shoes can differ. We suggest trialling your shoes at home on clean carpet or floors before wearing. Our returns policy also allows time to check your shoes with your podiatrist if you were still unsure. Click here to see our orthotic friendly range

Yes! If it is an enclosed shoe, a little trick of the trade is to get a forefoot cushion (see FRANKiE4 custom pack as example) and place it at the front of the shoe underneath the footbed. This will fill out the shoe and push your heel to the back of the shoe for a fuller fit.

 Another tip is to always make sure, your heel is secured in the back of the shoe before adjusting any laces or straps. If you tighten your laces while your foot is slipped forward in the shoe, this can create extra movement. 

 If this is still not working, you may have to go down a size/half size

 If you have purchased online, feel free to contact us

Ph: 07 3161 6163

Email: sales@footgear.com.au

 For further assistance, you can also book in for an online consult with one of our customer service team here

 

All our brands use high-quality leathers. Any natural material, like leather, will conform and mould to areas that are under pressure. So yes, the shoes will soften and mould with wear like any leather shoe. Some leathers may take a little longer to soften than others. If unsure, it can be a good option to wear the shoes for shorter periods at first and increase wear as you feel the leather soften. In some instances, some shoes may contain and thermoplastic heel counter and/or toe box. This provides the shoe structure and shape and will also soften slightly with wear.

We do! We carry a great brand, Revere, that has a Velcro attached footbed that can be removed. It makes it easy to clean but also makes it a great orthotic friendly option. Check out our range here

Yes! All of our brands have some type of technology attached to assist with support. You can find the best footwear options for plantar fasciitis here

*Footgear cannot guarantee a shoe will fix a condition for you. It is always best to get medical advice from your health care professional.

We do have some styles that are bunion friendly either through adjustability or wider straps. Click here to see our selection.

Some styles provide the option to cover the bunion while others are designed to leave the bunion free from pressure.

*Footgear cannot guarantee a shoe will fix a condition for you. It is always best to get medical advice from your health care professional.

Absolutely! At Footgear we have a wide range of sneakers and sandals that will go the distance with you on your travels. We pride ourselves on the quality and durability of the shoes we stock. Shop our range here

Keep in mind that some adventures require a specific shoe and no matter the quality, leather can still scratch so we encourage practicality. If you are unsure of the style to go for, feel free to book in for an online consult here for further assistance.

We have a small range of active sneakers, however they are only designed for light to moderate exercise. Shop our range here

It can always differ from person to person. But in-line with Birkenstock recommendation, we suggest wearing your new sandals for a couple of hours each day for the first week or two and to increase the time as you feel the shoes become more flexible. This wearing in period allows for the shoe to soften and mould to your feet, as well as allowing your feet to get used to the shape and support that Birkenstock offers.

Birkenstock do have a recommended way of fitting. Although it is up to the customer to determine what size they choose to wear. Click here to view information on Birkenstock sizing guide.

For further assistance, book an online consult here.

Majority of FRANKiE4 shoe and boot styles will come with a custom fit pack to accommodate narrow, regular and wide fittings. You may or may not need to change anything around to customise the fit of your shoe. For more information please see our size guide here.

For further assistance, book an online consult here

MY ACCOUNT

Don't stress! All you need to do is click 'Forgot your password?' link and enter in the email address associated with your account. You will receive an email with prompts to reset your password. It's that easy!

It's easy! Once you have logged in, click on 'My Account' at the top right hand side of the page. From there you can view your account details and update any shipping information. 

It's easy! Click the 'Sign Up' link at the top left hand side of the page. Enter in your name, email address and create a password and you're done!

Unfortunately you cannot do this within your account with us. However we have a few processes as part of our customer service to give you tracking updates on your order. Once your order is placed you will receive a confirmation email. On the next business day you will receive a call from one of our customer service team to confirm the delivery details and method which will also provide a dispatch and delivery estimate. Once your order is shipped you will receive a shipping confirmation email that will contain any tracking numbers. If your order is sent via Australia post we will include your email in the label details to receive direct updates from Australia Post. For more information, please click here 

 

If your order does not arrive within a reasonable timeframe, please contact us 07 31616163 or email sales@footgear.com.au

You can register here for our Special Thanks Program. Please allow 1 to 2 business days for our team to verify your details and apply your discount to your account

You can register here for our Special Thanks Program. Please allow 1 to 2 business days for our team to verify your details and apply your discount to your account.

Once you have registered your details with us, please allow 1 to 2 business days for our team to verify your registration and apply the discount to your account. If you have any further issues, please feel free to email us at sales@footgear.com.au or call us on 07 31616163

 

PURCHASING

Express Shipping is free for all full priced orders over $130 AUD

Full priced orders with a total below $130 AUD will incur a freight charge. Customers have the choice of standard shipping at $10 or express at $15

An option to add Australia Post Signature on delivery service will incur a $4 freight charge on any order. You have the option to add this at checkout.

For more shipping information, please click here

Once your order has been placed, one of our staff will phone you to confirm your details. Please allow 1 business day for us to process your order. During holidays and sales period, please allow 1-2 business days for processing. All our stores are based in south-east Queensland and observes all state and national public holidays.

For all shipping information, visit our shipping page here

Unfortunately you cannot do this within your account with us. However we have a few processes as part of our customer service to give you tracking updates on your order. Once your order is placed you will receive a confirmation email. On the next business day you will receive a call from one of our customer service team to confirm the delivery details and method, which will also provide a dispatch and delivery estimate. Once your order is shipped you will receive a shipping confirmation email that will contain any tracking numbers. If your order is sent via Australia post we will include your email in the label details to receive direct updates from Australia Post. For more information, please click here 

 

If your order does not arrive within a reasonable timeframe, please contact us 07 31616163 or email sales@footgear.com.au

Currently the Footgear webstore only offers delivery within Australia. If you live overseas and cannot purchase these products in your own country, then please contact us at sales@footgear.com.au

We have six Footgear stores that are located in south-east Queensland. Visit our store location page here to find the one closest to you.

 

Yes! You can process a phone order with one of our customer service team by calling 07 31616163. We are also happy to help with any additional orders or product questions you have.

If the style you are after is out of stock, please email us at sales@footgear.com.au and we can check and let you know if the style will be coming back into stock.

All our prices are in the Australian Dollar

No sorry. Our codes cannot be used in conjunction with one another. If you are having trouble with your discount code, please contact us

Ph 07 3161 6163

Email sales@footgear.com.au

An order can be cancelled or changed up until the point of dispatch. Once the products have been dispatched and shipped the order is unable to be changed or cancelled. If you need to make any changes to your order, please contact our customer service team as soon as possible after placing your order on 07 31616163. Once an order is shipped, it is subject to our return policy. For more information on returns please click here.

 

We accept MasterCard, Visa, AMEX, AfterPay, ZipPay, Google Pay, Apple Pay & Shop Pay.

We recommend that the order is shipped to an address where someone will be available to take delivery of your purchases.

If you are in the courier delivery area for Phoenix Couriers (Brisbane, Gold Coast, Sunshine Coast and Toowoomba Metropolitan areas), your order will require someone at the address to accept the package or alternatively an ‘Authority to Leave’ instruction. Items delivered by Australia Post will be left in a Safe Drop location if possible. If there is not a Safe Drop location, it may be taken back to a local post office for collection. There is an option to add ‘Signature on Delivery’ to your Australia Post shipping for a freight charge of $4.00 AUD. This will require a signature for the parcel unless an invitation to Safe Drop is accepted. For more information on these delivery methods, please visit our shipping information page here.

Yes! We offer a Click and Collect service. This option is available to select at check out. Only stores, where the purchased product is available, will show as an option to select for Click and Collect. If the store you were hoping to collect from, does not appear in this option at checkout, we recommend processing your order for Express Shipping as the quickest alternative. For further assistance with your order please contact us on 07 31616163.

If you need to change the delivery address on your order, please contact our customer service team as soon as possible on 07 31616163. Changes to you order can only be made up until the point of dispatch. Once the order is shipped, we won’t be able to make any changes to the delivery. We do call customers as a courtesy to thank them for their order and to check and confirm delivery. There is an option to change delivery details during this call, however we recommend contacting our customer service team as soon as you know details need to be changed as this courtesy call may be left as a voicemail.

 

RETURNS

You can return your shoes to any of our Footgear stores in accordance with our returns policy. If you can’t make it back into one of our stores there is an option to post your shoes back for return. Please see the options in our returns policy here

For hygiene reasons, sockettes and socks cannot be returned once purchased for change of mind. If you have a warranty concern please contact our customer service team sales@footgear.com.au

Absolutely! Shoes purchased online can be returned in store in-line with our returns policy.  Click here to see which store is closest to you.

Click here to view our T&Cs for returns on sale items

Click here to view our T&Cs for returns on sale items

Yes! Full-priced items purchased via a voucher can be returned. On receipt of the returned products we would re-issue a voucher for the amount. This will be sent out to you via email. No cash refunds.

Yes! Once we have received your order back into the warehouse, we will process the refund for your AfterPay or ZipPay. This will refund any payments made and cancel any future payments.

If you believe your shoe is faulty, please phone us on 07 31616163 or email us at sales@footgear.com.au

We will process any faulty claim in accordance with the rights you are entitled to under Australia Consumer Law. We will refund, repair or replace on manufacturing faults in accordance with relevant legislation. Some manufacturer’s reserve the right to repair or replace where possible. We may contact the supplier or manufacturer in the case of a return enquiry to determine if an item is faulty. For this process we may need photos and descriptions of the issue emailed through to us.

Any manufacturer’s warranty covers that their products are free from any manufacturing or material defects. This is not a guarantee against wear and tear. Please note that products that are deemed to have excessive wear and tear or material breakdown due to excessive use or improper care will not be considered for warranty.

For any claim approved for return, a team member will instruct you on how to proceed.

Unfortunately we do not offer exchanges for change of mind on online purchases. As an alternative to exchange, we recommend placing a new order via our webstore and returning the unwanted pair for refund. Your other option is to return the unwanted pair for a credit note which can be used to repurchase online

We allow 30 days for online orders and 14 days if purchased in-store. Please note that shoes must be unworn and unused in their original packaging/shoebox

Once we have received your shoes, we will process your refund/store credit. Please allow up to 14 business days for a return to be processed to allow for return delivery and processing time. Once the refund is processed you will receive a confirmation email or phone call. Please allow 1-2 business days for the funds to appear back into your account. For store credit, you will receive an email with the credit details. 

 

VOUCHERS

We do! Please click here to purchase a gift voucher online alternatively gift cards are available for purchase in all our stores.

Gift Vouchers can be used on any sale item however promotional vouchers are only redeemable on full priced items. For more information on our terms and conditions for this promotion please click here.

Unfortunately, promotional vouchers are only eligible for current stock. If your promotional voucher is about to expire and we have run out of stock, we cannot extend the expiry or honour the voucher for when it comes back into stock. This does not include Gift Cards/Vouchers

Yes! Click here to register

 

Yes! Click here to register

Your order/invoice history is available to view when you log into your account on our website. You can also contact our customer service team on sales@footgear.com.au for further assistance.

PRODUCT CARE

The care of your shoes can differ depending on the materials used in its construction. To see what we recommend for our shoe care, please visit our care page here

To see what we recommend for our shoe care, please visit our care page here

We do NOT recommend this method of cleaning. Please see our recommended shoe care here.

We do NOT recommend this method of cleaning. To keep footbeds fresh, you can use an antibacterial spray. Ecco has a shoe refresher spray that works well. It is best to start using this spray early. You can spray they inside of your shoes at the end of the day, after wearing them, and allow them to dry overnight. Footbeds can also be cleaned with the ECCO foam shoe cleaner. If you were to dampen the footbeds through cleaning, make sure you allow them to dry in the shade and not in the sun. For more information please see our shoe care page here.

 

 

HEALTH PROFESSIONAL AND EDUCATORS DISCOUNT

At Footgear, we know how critical our health professionals and teachers are to our community. We want to give back in some way by offering all health professionals and teachers 10% off all full priced items!

Click here to register your details

 

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