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Sizing & Fitting

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Product Care

Health Educators Discount


We have travelled the world to bring you the best in quality and comfort. It is standard that the brands are either AUS/US sizing or EU sizing. See the different size guides here

While not all of our brands and styles are adjustable, we do have a wide variety of brands/styles to accommodate different widths or have shoes with adjustable width fitting. Click here to see our options.

While not all of our brands and styles are adjustable, we do have a wide variety of brands/styles that can accommodate a narrower fit.

Some of these brands include ECCO, Frankie4 Sneakers, Naot and Birkenstock.

Majority of our shoes come with a removable footbed which can accommodate an orthotic. This will vary on the individual shape, arch and thickness of your orthotic and the space left in the shoe after removing the footbed. Because orthotics and shoes can differ, we suggest trialling your orthotics in the shoes at home on clean carpet or floors before wearing them out. Our returns policy allows time for you to check your shoes with your podiatrist if you are still unsure.

Click here to see our orthotic friendly range.

Yes! If it is an enclosed shoe, a little trick of the trade is to get a forefoot cushion (ECCO Half Insert) and place it at the front of the shoe underneath the footbed. This will fill out the shoe and help to push your heel to the back of the shoe for a fuller fit. Another tip is to always make sure, your heel is secured in the back of the shoe before adjusting any laces or straps. If you tighten your laces while your foot is slipped forward in the shoe, this can create extra movement.

If this is still not working, you may have to go down a size/half size.

All shoes will relax and wear-in to a certain extent, but this will differ between brands and styles. Any natural materials, like leather, will soften and mould with wear and to any areas that are under pressure. Some shoes may also have thermoplastic heel counters that provide structure to the shoe and react to heat so will soften slightly with wear. As shoe will soften, but this does not mean it will ‘stretch’ in length. We always recommend to go with the correct size and not to choose a smaller size, hoping it will stretch. It is easier to adjust a shoe to fit smaller or snugger than is it to try and create more room in a shoe that feels too short.

We do! We carry a great brand, Revere, that has a Velcro attached footbed that can be removed. The Ziera Beverly is another sandal option with removeable footbed. It makes it easy to clean but also makes it a great orthotic friendly option. Check out our range here.

Yes! All of our brands have some type of technology attached to assist with support. You can find the best footwear options for plantar fasciitis here

*Footgear cannot guarantee a shoe will fix a condition for you. It is always best to get medical advice from your health care professional.

We do have some styles that are bunion friendly either through adjustability or wider straps. Click here to see our selection.

Some styles provide the option to cover the bunion while others are designed to leave the bunion free from pressure.

*Footgear cannot guarantee a shoe will fix a condition for you. It is always best to get medical advice from your health care professional.

It can always differ from person to person. But in-line with Birkenstock recommendation, we suggest wearing your new sandals for a couple of hours each day for the first week or two and to increase the time as you feel the shoes become more flexible. This wearing in period allows for the shoe to soften and mould to your feet, as well as allowing your feet to get used to the shape and support that Birkenstock offers.

Birkenstock do have a recommended way of fitting. Although it is up to the customer to determine what size they choose to wear. Click here to view information on Birkenstock sizing guide.

We stock both the regular and narrow fit in our Birkenstock range. If you are searching for a wide fit, this is the regular fit. When you are on the product page it will have the option to select regular or narrow fit. The link for this is listed below the sizes. If a product only comes in one of these fits it will only list the width it comes in. Once you click on the width you want, it will direct you to the correct page where you can select size and add to cart from there. When searching through our Birkenstock range, the products name will list if the product is in a narrow fit. If it doesn’t say narrow, then it’s the regular fit.


Don't stress! All you need to do is click 'Forgot your password?' link and enter in the email address associated with your account. You will receive an email with prompts to reset your password. It's that easy!

Even if you have purchased with us before, this may mean you have previously checked out as a guest and your account hasn’t been activated. Please email us at and we will send you the invite to activate your account.


Express Shipping is free for all full priced orders over $130 AUD

Any orders with a total below $130 AUD will incur a freight charge. Customers have the choice of standard shipping at $10 or express at $15.

For more shipping information, please click here

We aim to process orders within 1 business day from when the order is placed. During holidays and sales period there can be delays to this. Once your order is processed, parcels are collected by Australia Post and subject to their delivery estimates. To major metropolitan areas, Express Post estimate for delivery is 1-2 business days and Parcel Post estimate is 2-5 business days. All our stores are based in south-east Queensland and observe all state and national public holidays.

For all shipping information, visit our shipping page here

Once your order is placed you will receive a confirmation email and then another email to confirm when it has been processed. All orders are sent via Australia post and we include your email address in the label details so you can receive direct updates from Australia Post. For more information, please click here.

If your order does not arrive within a reasonable timeframe, please contact us 07 3868 4035 or email


Currently the Footgear webstore only offers delivery within Australia. If you live overseas and cannot purchase these products in your own country, please contact us at

If the style you are after is out of stock, click on the product and select the size you are after*. When out of stock it will list as sold out. Below the sold out banner there is an “Email When Available” button. Click on this and follow the prompts to add your details and be added to our waitlist. When the product comes back into stock, you will receive an email to let you know. Please note, the waitlist does not hold stock and for high demand products we suggest purchasing a soon as possible to avoid

All our prices are in the Australian Dollar

Part of the terms and conditions for any promotion is that it is not valid in conjunctionwith any other offer. If you are having trouble with your discount code, you can email us

An order can be cancelled or changed up until the point of dispatch. Once the products have been dispatched and shipped the order is unable to be changed or cancelled. If you need to make any changes to your order, please contact our customer service team as soon as possible after placing your order on 07 3868 4035. Once an order is shipped, it is subject to our return policy. For more information on returns please click here.


We accept MasterCard, Visa, AMEX, AfterPay & ZipPay.

If you need to change the delivery address on your order, please contact our customer service team as soon as possible on 07 3868 4035. Changes to you order can only be made up until the point of dispatch. Once the order is shipped, we won’t be able to make any changes to the delivery. We do call customers as a courtesy to thank them for their order and to check and confirm delivery. There is an option to change delivery details during this call, however we recommend contacting our customer service team as soon as you know details need to be changed as this courtesy call may be left as a voicemail.



Check out ourRefundidpage for the fastest and most convenient way to process your return. T&Cs of our returns policy applies. Alternatively, you can return your shoes to any of our Footgear stores in accordance with our returns policy. Please note the store will not be able to process any refunds. If a refund is required the store will check and take receipt of the shoes and provide you with a confirmation. From there they will contact our webs team to process the return. If you can’t make it back into one of our stores there is an option to post your shoes back for return. Please see the options in our returns policy here.

For hygiene reasons, sockettes and socks cannot be returned once purchased for change of mind. Accessories and cleaning products are not eligible for change of mind return. If you have a warranty concern please contact our customer service team

Any items listed with the ‘Final Sale’ sticker are not eligible for change of mind return.

Click here to view our T&Cs

Full-priced items purchased via a voucher can be returned for exchange or Voucher re-issue. You will not be able to process this return via Refundid. Please post your return items to us. On receipt of the returned products we would re-issue a voucher for the amount.* This will be sent out to you via email. No cash refunds.

The fastest and more convenient way to process an exchange is to use Refundid. Following the required steps, you can receive an instant refund that you can use towards purchasing the shoe you wish to exchange for. This order will be processed for shipping as normal, no waiting for us to receive the initial pair back. From there you are responsible for packing your item and posting them back to us.

You can also exchange at one of our Footgear stores. Please note that our stores are not able to process any refunds for online orders. Alternatively, your other option is to return the unwanted pair for a credit note, that will be emailed to you on receipt of the shoes, which can then be used to repurchase online.

We allow 30 days for online orders and 14 days if purchased in-store. Please note that shoes must be unworn and unused in their original packaging/shoebox.


We do! Please click here to purchase a gift voucher online alternatively gift cards are available for purchase in all our stores.

When you place an order for a gift voucher you will initially receive your order confirmation email. The voucher is emailed through on a separate email and can take up to 15minutes to come through. This email can be forwarded to the recipient or alternatively, you can click the link to view the voucher and print a copy.

Any vouchers purchased at Footgear both instore and online are valid to use through our website or any of our seven stores. Vouchers purchased online can be used in store and the other way around, vouchers purchased in-store can be used online.

At checkout, enter your voucher code into the discount/voucher window and click apply.



The care of your shoes can differ depending on the materials used in its construction. To see what we recommend for our shoe care, please visit our care page here.

The styles we stock are made from different materials and leather finishes. Depending on the make-up of your shoe there will be different care products to use. To see what we recommend for our shoe care, please visit our care page here.

We do NOT recommend this method of cleaning. Please see our recommended shoe care here.

We do NOT recommend this method of cleaning. Please see our recommended shoe care here.




At Footgear, we know how critical our health professionals and teachers are to our community. We want to give back in some way by offering all health professionals and teachers 10% off all full priced items!

This promotion is not valid in conjunction with any other offer. It is available on full-priced items only excluding any Birkenstock products.

Click here to register your details